Privacy Policy

Cordiality Limited is a private limited company that takes your privacy and the security of your personal information seriously. This policy explains how and why we collect information, and what we do with it.

The information we collect

Cordiality Limited collects information provided by users of the site who sign up for our newsletter or who contact us from the website via email. This includes personal details for example name and email address, phone number, postal address.
Additionally, information is collected automatically about visits to our website (see ‘use of cookies’ below).

How we use the information

We use personal information collected via this website in the following ways:
• To fulfil our service to you, including the processing of your online orders and delivery of goods.
• To deal with your enquiries and requests.
• To communicate with you about our services, projects and events, for example through a marketing email or newsletter.

How we use the information

We use personal information collected via this website in the following ways:
1 - As part of the selling process, we will collect certain information from you including: your name, billing address, shipping address, email address, and phone number in addition to payment information. This is what is referred to as “Order Information”.
2 - To fulfil our services to you, such as orders and deliveries.
3 - To deal with your enquiries and requests.
4 - To communicate with you about our services, projects and events for example through a marketing email or newsletter.
For more information please see section below “Who we share your personal data with”.
When you visit our Site, our hosting platform will also automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, our platform host may collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information”.


We use a third-party payment processor(s) to process payments to us. In connection with the processing of such payments, we do not retain any financial information such as credit cards.

Data storage and deletion

Your data will be kept up to date on our computerised systems when you notify us of changes. We will hold all data until such time you wish to withdraw consent. We will not, without your express consent, supply your personal information to any third party for their or any other third party’s direct marketing.
Any financial information provided must be audit-able for a period of seven years, so we will delete/distort all data secured after this period. Original data will be destroyed after this time.

Use of cookies when you visit our site

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites function, or work more efficiently, as well as to provide information.
For further information on the cookies dropped on your device by our website host platform Shopify, please visit:
These functional and required cookies are always used, which allow Shopify, our hosting platform, to securely serve this website to you. We use analytical cookies to view site traffic, activity, and other data.
You can stop cookies being downloaded by adjusting your browser settings, but doing so will restrict the functionality of this website.
Find out more information about cookies at

Marketing communications

We’d like to use your details to keep in touch and send you details of our services or events that we think maybe relevant to you. We will not send you marketing if you ask us not to. We will not release your details to third parties for their own marketing purposes (unless you instruct us to do so). You can opt-out of receiving our email and/or postal communications at any point by emailing us (see contact details below).

Who we share your personal data with

We may need to share your data with business partners in order to provide you with the services you require. For example, your contact details and address for the delivery of your goods (point 2 above) would be needed by our appointed fulfilment partner, and used solely for this purpose by them.
We may use other third-party providers (e.g. for emailing newsletters) but will strive to ensure that they are GDPR compliant.
We may also need to share your data if legally required by the police or for regulatory reasons.

Links to other websites

This website is hosted by Shopify. Shopify collects personal data when you visit this website, including:
• Information about your browser, network and device
• Web pages you visited prior to coming to this website
• Your IP address
Shopify needs the data to run this website, and to protect and improve its platform and services.
Shopify analyses the data in a de-personalized form.
Our website may include hyper-links to, and details of, third party websites.
We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Your personal data rights

Under the new GDPR law (from 25 May 2018), you have the right to ask for a copy of the personal data we hold about you. If you would like to make a data subject access request, please contact us by email or post.
You can change the way you hear from us, or ask us not to contact you, at any time; using our website or by writing to us at: Cordiality Limited, 54 Wellsway, Bath, BA2 4SA.
If you have any questions about our Privacy Policy, or have any concerns about our use of your personal information please contact us via our contact us option or via our email:
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline number: 0303 123 1113
This document was completed in November 2023